Refund policy

Right of withdrawal

The right of withdrawal applies exclusively to consumers in accordance with § 13 BGB.

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of withdrawal, you must, the Stark e.K., Heida Fashion, Egmontstr. 26, 65812 Bad Soden, Germany, info@heida-fashion.de, phone +49 1522 333 3398, by means of a clear explanation (e.g. a letter sent by post, fax or email) about your decision to cancel this contract , inform. You can use the sample cancellation form for this, but this is not prescribed.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation
If you cancel this contract, we have to pay you all payments that we have received from you, including the delivery costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.

For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment.

We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days. We bear the costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.

Committee or revenue reasons for the right of withdrawal
The right of cancellation only exists in articles that have not been individualized or changed. With personalized products, the right of withdrawal expires.

End of revocation.

Sample cancellation form
A version of the pattern cancellation form is around you Download available. In addition, we will send you a version of the model cancellation form immediately after the contract is concluded.